Frequently asked questions about our chair cover hire service
It's easy to have a flawless event when you know all the answers to your questions.

Why are your prices lower than other companies - is there a catch?
Our prices are low because you are dealing direct with the source company. We don't deal with any third party and add mark-ups.

Can we collect the chair covers rather than you delivering them to save money?
Yes. You can. We just require the name of the person collecting them and one form of ID.

Do you deliver and what do you charge?
Delivery is calculated on location. Just ask.

I don't know the exact number of chair covers I require as my numbers may change. Do you allow changes?
Yes. We'll update your invoice each time.

How long does it take to put on chair covers?
It will take one person just over an hour to put on 50 chair covers. Make sure all tables are set and finished before dressing chairs. The quickest and easiest method is to first drape all chair covers over chairs. Then, go back and fit. Then do the same with chair sashes.

My wedding reception is on a Saturday, when would you deliver and collect?
For weekend events we deliver on Friday or Saturday. We pick up linen on Sunday or Monday. You should have linen packed and ready for us to collect. We can be flexible on delivery and collection times. Just ask us.

Do I need to wash linen? One of my guests has split red wine on it.
No. Our laundry process will remove stains. However, we ask that you dry any wet linen. Just hang it up to air dry. Damp linen produces mould very quicky which is impossible to remove. We will charge for any linen returned wet.

When am I required to pay the invoice in full?
We ask that you pay a 20% deposit on confirmation of booking and then the full amount of the invoice at least 3 working days before delivery or pick up.

How do we pay?
You can pay by credit card (over the phone) or by internet banking (direct bank details are on your invoice). For last minute bookings we only accept credit card or cash.

I'm not sure what chair covers I require, do you send out samples?
Yes. We do. You need to describe the chair to us and we will send you the appropriate chair cover and a sample sash or band. We require $10 for this service and you will find a stamped addressed envelope with your samples so you can send them back to us. We ask that the chair cover and sample sashes are returned within 7 days.

Can we visit your showroom?
Yes. You can. We advise you phone us first as we may be with other clients. Our showroom is only open by appointment.

How do I check availability?
The easiest way is to ask us by email or phone. Tell us what you want, when you require it and any other details you think we should know. We will confirm back to you the availability of the items required for your function date.

How far in advance do I need to book?
If you want to guarantee your chair covers for your event date it pays to book in advance. As much warning as possible is always appreciated. However, we often can help out at short notice.

How can I be sure that the products I hire are in good condition?
All our chair covers are cleaned after each hire and inspected. Anything that is not in excellent condition is removed from our hire pool. There is no point in hiring inferior products because customers wouldn't use our service again!

What happens if I lose a chair cover?
We have replacement cost on all hire items, so if any item(s) are damaged or lost we will ask you to pay the replacement cost which is always stated on your hire agreement.

Replacement cost of a chair cover: $35 each
Replacement cost of a chair sash or band: $5.50 each
Replacement cost of table runner: $10.00 each
Replacement cost of a tablecloth: $50.00 each
Replacement cost of a napkin: $4.00 each

What's the hire period?
Normally, we have a standard 3 day hire period. One day to pick up, one day to use and one day to return. Weekends are: pick up Friday, use Saturday and return Sunday or Monday. We can be flexible for Waiheke or out of Auckland usage.

Can you help me save money?
Yes! Of course! Tell us what you want to spend and what you need and our event decoraters will put a package deal together for you.

What size tablecloths do I need for my tables
If you are hiring trestle tables you will need a 2.4 metre (54" x 96") tablecloth to fit a standard 1.8 metre trestle table. If your trestle table is 2.4 metres you will need a 3 metre (50" x 120") tablecloth. For round tables linen usually comes in 2.3m, 2.7m, 3m and 3.3m.

How many people fit around a table?
1.8 trestle table = 6 people
2.4 trestle table = 8 people
Banquet topped trestle table = 10 people
1.2 round table = 4-6 people
1.5 round table = 6-10 people
1.8 round table = 8-12 people

Have we answered your question here? If not email us and we will reply with 1 working day.

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