terms and conditions
contract is the document or documents that set out these conditions
and all other details about your agreement with us.
and "us" "Owner" and "Our" mean
the hirer/seller/supplier of the goods.
"You" or "Your" or "Hirer" means
the hirer of the goods
The "Goods" mean all goods to be hired by us to you.
"recipient" means the person, firm, company, corporation
or public authority to whom the goods are delivered when it is
not you. The conditions exclude any terms and conditions you may
have put forward, except where we have agreed to any amendments
or other conditions in writing.
shall make our best efforts to supply you with the goods requested,
but we reserve the right to supply you with similar good(s) if
All goods for hire remain our property. All goods for sale remain
our property until full payment has been made. Deliveries to third
parties or unoccupied premises are made entirely at your risk.
are quoted for one day's hire only apart from the day of delivery
and collection. Subsequent days will be charged at a daily rate
unless a special agreement has been arranged prior to the event
between the Owner and the Hirer.
20% non refundable deposit is required to reserve your event date.
A minimum booking of 10 chair covers is required. Bookings can
be made by email, post or via our booking form on this website.
DO NOT ADD DATES INTO OUR BOOKING DIARY UNTIL A BOOKING DEPOSIT
OR THE FULL AMOUNT IS PAID IN FULL.
Final total payment is required 3 working days prior to the event.
If payment is not received before this time, we will assume our
services are no longer required and will automatically cancel
the order, sending an email to the person who booked (the customer).
A cancellation charge of 25% of the estimated amount including
delivery will be invoiced. Booking deposits are not returned if
an order is cancelled due to late or non payment if the customer
cancels the order for whatever reason.
receipt of full payment, a confirmatory email is sent detailing
the order details and dispatch date.
Customers can cancel their order anytime up to 2 weeks before
the event with no penalty. This must be made in writing and we
must acknowledge receipt of this. Booking deposits are not refundable.
Customers who cancel their order less than 2 weeks before the
event will be charged a 75% cancellation fee of the total value
of the order.
We require payment of the order in full on ALL customer cancellations
made less than 2 weeks before the event.
All special orders are to be paid for upfront and are non-cancelable
we have to cancel a booking due to reasons beyond our control,
we will do so in writing or by email returning any deposits paid
and recommend another reputable company.
We can accept last minute orders depending on availability. Full
payment is required at the time of booking for orders required
within 3 weeks. Please ensure you allow plenty of time for linen
to be dispatched and delivered. We cannot be held responsible
for linen not arriving on time due to late collection / delivery,
non delivery, non collection, unsuitability, breakdown or stoppage
of goods or any part of them.
prices and availability of products are subject to change without
notice, however once a deposit is paid, the price quoted will
not change. A quote given over the phone or by email may change
up until a deposit is paid to secure the booking.
is for a 1-4 day period or as otherwise stated by Helium Balloons
& Event Hire (chaircovers.co.nz), usually the agreed pick
up date and return date. Orders sent by courier usually arrive
2 days before the event and are picked up by courier on the next
working day after the event. We do not dispatch linen until the
order is paid for in full (cleared funds).
is the hirer's responsibility to ensure the used linen is packed
up and boxes are sealed ready for collection. If the courier has
to leave without picking up the consignment due to the linen not
being ready, boxed or taped up, misplaced etc, the courier will
have to be rebooked resulting in a delay in return and laundering.
If linen arrives back late due to a wasted pick up for whatever
reason the hirer will forfeit $50 for each aborted pick up from
their damage loss deposit PLUS a daily charge of $2.50 per chair
cover and organza sash. If the damage / loss deposit does not
cover the total cost, we will send you an invoice and require
payment within 30 days from the date of invoice.
after placing an order depends on availability. We can however
make slight adjustments to any order once it has been placed.
We can usually add or remove chair covers.
Please ensure the correct style chair cover and sash is ordered
before booking. If it doubt please place a sample order before
booking. We take no responsibility if your chair covers will not
fit your venue chairs. On saying that, our chair covers fit 95%
of armless chairs.
up / Collection
We will not be liable for any indirect loss, loss of business,
profits, savings you expected to make, wasted money, fees or expenses,
wages, due to late collection / delivery, non-delivery, non-collection,
unsuitability, breakdown or stoppage of the good or any part of
times our quote for delivery / collection are approximate. Goods
must be available for collection at the delivery address unless
otherwise arranged. All deliveries and collections including aborted
deliveries and collections will be charged for.
the goods on hire are collected or delivered to the Hirer or his
representative, the Hirer shall inspect the goods and sign for
them. In the event of shortage or damage the Hirere shall endorse
the note accordingly at the time of collection or delivery. If
the Hirer fails to perform any of his obligations under this condition,
any goods will be deemed to have been collected / delivered in
a satisfactory condition.
Hirere is responsible for any loss or damage to the goods, from
time of delivery until they are collected by the company's employees
or until they are delivered back to our premises and handed over
to an employee of Helium Balloons & Event Hire (www.chaircovers.co.nz).
Deliveries left at premises are left at the Hirer's risk.
will not be liable for any delays caused by any circumstances
beyond our control.
require a loss / damage deposit which will be returned if all
goods hired are return undamaged.
or loss replacement charges:
cover - $35
sash - $5.50
overlay / runner - $10
and damages to hired goods will be charged at their full replacement
value, and no substitute item will be accepted by Helium Balloons
& Event Hire (www.chaircovers.co.nz). The owner reserves the
right to also charge the Hirer loss of profit on the lost future
hire of the said goods. The Hirer may request in writing the return
(and bear the cost thereof) of any damaged goods within 14 days
of the Hirer being informed by phone, email or writing of such
damage. Otherwise the said items will be disposed of.
may be returned soiled. Any permanent stains or damages to our
linen such as mildew damage, food, ink, mud, crayon, pulls in
the fabric and burns etc will attract a replacement charge for
each damaged item.
linen / chair covers which have been dragged on the floor, used
to wipe up spills or placed on earth or ground and are damaged
beyond repair will be charged for at full replacement cost.
must be untied before sending back to Helium Balloons & Event
Hire (www.chaircovers.co.nz). Sashes returned still tied will
attract a charge of $30 per order.
order to prevent mildew damage, all wet linen must be dried before
sending back. Linen attacked by mildew will attract the full replacement
cost listed above.
/ damage deposit must be on cleared funds and must be paid before
the goods are sent out and will be refunded when all the items
hired are returned undamaged.
orders are deliverd with a return address label. It is the hirer's
responsibility to ensure these labels are affixed securely to
the boxes and the boxes sealed securely enough for them to safely
travel through the postal system. Boxes not delivered to Helium
Balloons & Event Hire (www.chaircovers.co.nz), lost in transit
or delayed as a result of labels not being affixed securely and
have fallen off, or boxes not taped up securely are the responsibility
of the hirer and the damage loss deposit will be forfeited.
our decorators are setting up and packing down
If you have selected this option we will deliver, set-up and pack
down as per the agreed time on your hire agreement. If hire items
are left overnight the hire items are at the hirer's risk and
you should check security issues with your venue manager.
Balloons & Event Hire (www.chaircovers.co.nz) shall not be
responsible for injury or damage to persons or property however
sustained arising from any goods under hire. The hirer will be
responsible for ensuring the chair covers and sashes are fitted
correctly to prevent any injury. We shall be under no liability
in respect of defects arising from wilful damage, abnormal usage
conditions, failure to follow our instruction (whether oral or
in writing), misuse or alteration or repair of the linen without
in the case of death or personal injury caused by our negligence,
we shall not be liable to you by reason of any representation
or any implied warranty, condition or other term, or any duty
at common law or under these terms and conditions, for any special,
indirect or consequential damage.
is a charge of $20 for any chair cover sample and sashes sent
in the post. An addressed envelope will be sent with the chair
cover so that it can be returned. An additional charge of $50
will be made for any sample chair cover and sashes NOT RETURNED.
to the goods
risk in the goods will pass to you immediately on delivery of
the goods to you or the recipient. It is your responsibility to
ensure that the goods are fully covered by insurance with regard
to theft, damage, and public liability risks.
failure by us to enforce any or all of these conditions shall
not amount to or be interpreted as a waiver of any of our rights.
our other party hire websites for other
items you may want to hire. Any hire items advertised on these
websites can be delivered at the same time as your chair covers.